Nine West Canada offers complimentary ground shipping on select orders, the costs & conditions are as follows:
Most orders are processed and shipped within 24-72 hours (excluding weekends and holidays).
We cannot be responsible for delays in the courier's service.
Once your order ships, you will receive a shipment confirmation via email with your tracking number. You can use this number to find out when your goods should be arriving.
We are unable to offer service to Non-Canadian billing addresses, ship-to-addresses, ultimate destinations via forwarders or credit card issuers at this time. Please note that other regions of the world may be serviced by a regional distributor or licensee.
If your package has been lost after being shipped, and you have been charged for the items, we will assist in finding or promptly replacing your purchase.
A package should be considered lost if:
Please contact our Customer Service team to report a lost package and assistance with logging the claim.
We will research the shipment and assist with attempting to find it, and all situations will be dealt with on a case-by-case basis.
Please expect 3-4 business days for a representative to assist you.